Job Description
Representative Carrier Operations
The Representative Carrier Operations is focused on providing operational support to our customer and carrier sales reps. These activities include responding to inquiries in a prompt, courteous, and effective manner, providing proactive track and trace services, and following standard operating procedures to problem-solve.
Check out our jobs at workatGEODIS.com or text DELIVER to 88300 to apply!
ABOUT THE TEAM:
At GEODIS, we don’t just move goods through the supply chain, we are passionate about helping you move your career to the next level. As a company, our emphasis on excellence has made us a global supply chain leader, committed to helping clients overcome their logistical constraints. We could not do this without our people, our GEODIANS, and a culture of transparency, inclusion, trust, and respect.
No matter what position you’re in or where you’re located across our 160+ locations in the United States, you’ll find yourself contributing to the success of some of the biggest brands in the world, all while you Keep Rising in your career.
ABOUT THE ROLE:
- Learn and apply basic brokerage operational knowledge regarding how GEODIS moves freight. This includes knowledge related to modes of transportation, geography and the fundamental aspects of our TMS (MercuryGate)
- Provide assistance to the Carrier Operations Team to vet third-party carriers and set them up with in the RMIS platform
- Contact carriers for daily tracking of in-transit shipments and updating TMS system accordingly
- Ensuring carriers are aware of their appointment times or delivery windows at shippers and receivers
- Determine carrier ETAs for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps
- Enter valuable information into the TMS system according to standard operating procedures (dispatching - loaded & empty verification – in transit updates)
- Retrieve Proof of Delivery (POD’s) from third-party carriers as necessary
- Resolve and trouble-shoot for any issues arising during the life cycle of a shipment
- Escalate all issues to Carrier or Customer Sales Reps in a timely manner when necessary
- Provide additional ad-hoc information to carriers as requested, or forward additional carrier requests or concerns to carrier sales rep if necessary
- Other duties as required and assigned
Requirements:
- Previous freight brokerage experience preferred
- Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed
- MS Office computer skills
- Ability to work well independently, occasionally with minimal supervision, and as part of a team
- Ability to consistently follow existing processes, develops new processes, and maintains required standards, and work with the team to improve them
- Exceptional customer service focus and skills
- Must have a drive to succeed, confidence and superior verbal communication skills
- Organizational and scheduling skills
- Strong negotiation skills
#KeepRising
Next steps:
Sound like the right job for you?
- Visit our website at www.workatGEODIS.COM and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
- Text DELIVER to 88300 to Apply
Environment:
While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to manipulate, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.
[1]The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
[2] Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.