Key Account Operations Manager

Mgr Operations Key Accnt 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. 

Your role on the team:  

• Monitors team productivity and assigns accounts and tasks to department personnel.  
  
• Establishes new accounts, based upon review of POA’s and completed client information sheets, etc.  
  
• Initiates and handles new client start up processes  
  
• Trains individuals within teams to take responsibility of new client accounts.  
  
• Maintains customer relationships  
  
• Reviews daily reports to eliminate potential errors  
  
• Resolves problems, troubleshoots  
  
• Reviews and addresses accounting discrepancies  
  
• Manages employees including interviewing, hiring, training, evaluation, and coaching  
  
• Ensures assigned work group members have recorded time and attendance  
  
• Oversees on-site technologies  
  
• Offers support to other stations as needed 
  
• Attends industry related seminars, conferences, etc.  
  
• Attends periodic business review meetings  
  
• Conducts regular communications with assigned customers  
  
• Leads and attends periodic business review meetings  
  
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers  
  
• Assists with the annual growth of the assigned accounts and securing new business  
  
• Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business  
  
• Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation  
  
• Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract  
  
• Ensures completion of account reviews  
  
• Records all commercial activities in CRM 

What you need:  

• Minimum 4 years related experience and/or training or an equivalent combination of education and training  
  
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint 
  
• Ability to write reports, business correspondence, and procedure manuals  
  
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers  
  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists  
  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form 

What you gain from joining our team:  

• Access wages early with the Rain financial wellness app 
  
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! 
  
• Health, dental, and vision insurance after 30 days of employment 
  
• 401k match 
  
• Paid maternity and parental leave 
  
• Access to career development, employee resource groups, and mentorship programs 
  
• Employee discounts 
  
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 
  
• Free financial wellness programs 
  
• Daycare discount program 
  
• Opportunities to volunteer and give back to your community 
  
• + more!  

Join our Team! 

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

• Text DELIVER to 88300 to Apply!