Job Description

Primary Duties
* Assisting with the coordination of hiring and onboarding process; dispositioning applicants,
creating offer letters, launching background checks
* Ensures completion of all new hire onboarding processes
* Maintains employee files
* Responds to employee and management inquiries
* Processes standard reports from a variety of systems
* Provides first point of contact support to incoming calls/emails, answer questions, resolve issues
and respond to inquiries related to HR processes and systems
* Records caller inquiries, all notes and action steps taken for resolution within the case
management platform
* Maintains customer contact until request is resolved, including providing status updates and
* Provides accurate, consistent and timely responses to HR Process, system and policy requests
which are considered to be routine requests and require limited research
* Escalates complex inquiries requiring interpretation to supervisor
* Provides document support by managing incoming and outgoing forms, information, etc.
* Documents all employee relation concerns that are brought forward, gathering as much detail as
possible to have full understanding of the issue/concern. Escalate to appropriate person for next
* Identifies and resolves the customers issues and anticipates future needs by
explaining/suggesting/ providing additional information that the customer needs to know
* Meets key performance measures such as first call resolution, average answer speed and call

Other Duties
* As required and assigned

Minimum Requirements
* Minimum 1 year related experience and/or training
* PC literate to include Microsoft Office products such as Word, Excel and Outlook

Essential Skills
* Case Management application experience
* Interested in sharing knowledge
* Excellent interpersonal skills
* Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive
outcome; confident.
* Adaptable and flexible
* History of punctuality and good attendance.
* Ability to use probing questions to get to the root of a problem
* Excellent interpersonal skills
* Bilingual Spanish is a plus but not required


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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