Customer Service Rep

Customer Service Representative 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. 

Your role on the team:

• Interacts with customers by phone, email, or in person and receives orders or changes in service.  
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.  
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.  
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.  
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.  
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.  
• Assures proper invoicing of accounts by verifying computer generated invoices.  
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.  
• Reports customer feedback to management, including any signs of customer dissatisfaction.  
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes  
• Performs paperwork associated with orders including the maintenance of customer files.  
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.  
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.  
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics  
• Works with management regarding product routing for customers  
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action. 

What you need: 

• Minimum 6 months related experience and/or training  
• Experience with AS400 operating systems and warehouse management systems preferred.  
• PC literate with experience with Microsoft Outlook, Word, and Excel 

Bonus if you have: 

• Ability to write reports, business correspondence, and procedure manuals.  
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

What you gain from joining our team:

• Access wages early with the Rain financial wellness app. 
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment! 
• Health, dental, and vision insurance after 30 days of employment 
• 401k match 
• Paid maternity and paternity leave 
• Access to career development, employee resource groups, and mentorship programs 
• Employee discounts 
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 
• Free financial wellness programs 
• Daycare discount program 
• Opportunities to volunteer and give back to your community. 
• + more!  

Join our Team! 

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

• Text DELIVER to 88300 to Apply1