Job Description

Pay Rate: $17

 

Customer Service Representative 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. 

Your role on the team: (job description) 

  • Interacts with customers by phone, email, or in person and receives orders or changes in service.  
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.  
  • Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.  
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.  
  • Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.  
  • Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.  
  • Assures proper invoicing of accounts by verifying computer generated invoices.  
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.  
  • Reports customer feedback to management, including any signs of customer dissatisfaction.  
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes  
  • Performs paperwork associated with orders including the maintenance of customer files.  
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.  
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.  
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics  
  • Works with management regarding product routing for customers  
  • For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action. 

What you need: (requirements) 

  • Minimum 6 months related experience and/or training  
  • Experience with AS400 operating systems and warehouse management systems preferred.  
  • PC literate with experience with Microsoft Outlook, Word, and Excel 

Bonus if you have: (Preferred requirements) 

  • Ability to write reports, business correspondence, and procedure manuals.  
  • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.  
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

What you gain from joining our team: (benefits) 

  • Access wages early with the Rain financial wellness app. 
  • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment! 
  • Health, dental, and vision insurance after 30 days of employment 
  • 401k match 
  • Paid maternity and paternity leave 
  • Access to career development, employee resource groups, and mentorship programs 
  • Employee discounts 
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 
  • Free financial wellness programs 
  • Daycare discount program 
  • Opportunities to volunteer and give back to your community. 
  • + more!? 

Join our Team! 

  • Visit our website at?workatGEODIS.com?and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

  • Text DELIVER to 88300 to Apply1  

 

CSR

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Loading . . .