Accounts Receivable Coordinator - Collections
The Accounts Receivable Coordinator - Collections is responsible for all functions related to collections in the Accounting department, to include: collection calls, correspondence, account review and customer service.
- Monitor the firm’s accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing, applying all payments and adjustments in our E-Courier system.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Assist with month-end and year-end close preparation of filing and reports.
- Other duties as required and assigned
- ;High school diploma or GED (General Education Diploma) equivalency
Minimum 4 years related experience; or an equivalent combination of education and experience
High volume, corporate collections experience preferred
Accounts Receivable experience preferred
Knowledge of billing and collections procedures
PC literate with experience with Microsoft Outlook, Word and Excel
;Ability to read, analyze, and interpret bills
Ability to write and send proper business correspondence
;Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
;Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
;Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ;Ability to provide excellent customer service when dealing with anger/rejection
While performing the duties of this job, the employee ;is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance.; The employee must occasionally lift and/or move up to 15 pounds.; The employee is occasionally exposed to moving mechanical parts and vehicles, and is regularly exposed to ambient lighting and temperate climate conditions.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.