Accounts Receivable Coordinator - Collections

The Accounts Receivable Coordinator - Collections is responsible for all functions related to collections in the Accounting department, to include: collection calls, correspondence, account review and customer service.

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Job Duties:

• Creates and implements new collection processes to increase efficiency

• Provides customer service regarding collection issues

• Processes and reviews account adjustments

• Resolves client discrepancies

• Processes short payments

• Monitors and maintains assigned accounts, to include: customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

• Reduces delinquency for assigned accounts

• Communicates and follows up effectively regarding customer accounts on a timely basis

• Establishes and maintains effective and cooperative working relationships with internal and external customers

• Provides weekly and monthly reporting to direct supervisor

• Provides monthly Delinquency notices

• Processes and reports on monthly credit memos

• Assumes responsibility for high volume phone calls to assigned delinquent customers

• Reconciles customer disputes as they pertain to payment of outstanding balances that are due

• Provides excellent and considerate customer service to internal and external customers

• Other duties as required and assigned

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Requirements:

• ;High school diploma or GED (General Education Diploma) equivalency

• Minimum 1 to 2 years related experience; or an equivalent combination of education and experience

• High volume, corporate collections experience preferred

• Accounts Receivable experience preferred

• Knowledge of billing and collections procedures

• PC literate with experience with Microsoft Outlook, Word and Excel

• Ability to read, analyze, and interpret bills

• ;Ability to write and send proper business correspondence

• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Ability to provide excellent customer service when dealing with anger/rejection

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Environment:

While performing the duties of this job, the employee ;is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance.; The employee must occasionally lift and/or move up to 15 pounds.; The employee is occasionally exposed to moving mechanical parts and vehicles, and is regularly exposed to ambient lighting and temperate climate conditions.

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The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.